Shipping Policy

This Shipping Policy outlines the terms and conditions for delivery of orders placed on our website. By placing an order with Max Muscle Labs, you agree to the terms set out in this policy.

1. Order Processing

• Orders placed before 3:00 PM (GMT/BST) on business days are dispatched the same day.
• Orders placed after 3:00 PM or on weekends/bank holidays will be processed on the next business day.

We provide tracking numbers for all orders. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment.

2. Delivery Times

Delivery times are estimates and commence from the date of dispatch, not the date of order: United Kingdom – 1-2 business days; International (Worldwide) – 5-7 working days + customs processing time (varies). Please note:

• International delivery times may vary depending on the destination country.
• Delivery times are estimates only and are not guaranteed.
• Delays may occur during peak periods, bank holidays, or due to circumstances beyond our control.

3. International Orders

3.1 Additional Instructions

For all international orders, we will send additional instructions to your email address regarding how your order will be shipped. Please read these instructions very carefully.

3.2 Customs Clearance

International shipments may be subject to customs inspection and clearance procedures in the destination country. Please be aware of the following:

• Customs delays are beyond our control. If your shipment is held by customs for inspection, please do not be alarmed. Customs authorities will review and release your package. Such inspections typically take anywhere from a few days up to 10-15 days.

• We take all reasonable steps to facilitate smooth customs clearance.

3.3 Customs Duties, Fees, and Import Charges

These charges are determined by your local customs authority and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount.

3.4 Import Restrictions

You are responsible for ensuring that the products you order may be lawfully imported into your country. If your parcel is seized or destroyed by customs, we are unable to offer a replacement or refund.

4. Delivery Issues

4.1 Lost Packages

Please check your tracking information first, and allow additional time for customs processing on international orders.

Orders within the United Kingdom: if your parcel is lost in transit by the carrier, please contact us at moc.sbalelcsumxamobfsctd@sredro and we will reship your order free of charge.

International orders: once your parcel has left the United Kingdom and been handed over to the postal service or courier in your destination country, that carrier is responsible for its delivery. If your parcel is delayed, lost or not delivered after it has arrived in your country, please contact your local postal service or courier directly with your tracking number to locate it or open a claim. We are unable to offer a replacement or refund for international parcels lost after they have left the United Kingdom.

4.2 Incorrect Address

Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for packages that are undeliverable, lost, returned, abandoned or destroyed due to:

• Incorrect or incomplete address
• Failure to collect from a delivery point
• Refusal of delivery, including refusal to pay import duties, taxes or fees
• Failure to respond to requests for information or documents from customs or the courier within their deadline

In these cases, the parcel may be destroyed or abandoned by the carrier or customs rather than returned to us, and we are unable to offer a replacement or refund.

If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping costs to reship the order.

4.3 Damaged Packages

If your package arrives damaged, please refer to our Returns and Refund Policy for instructions on how to proceed.

4.4 Undeliverable Packages

If a package is returned to us as undeliverable for reasons within your control, please contact us to arrange reshipment. Additional shipping charges may apply.

5. Contact Us

If you have any questions about your order, please contact us: moc.sbalelcsumxamobfsctd@sredro

By placing an order on our website, you acknowledge that you have read and agree to this Shipping Policy