Return Policy
1. Eligibility for Returns
- You may return most items purchased through our online store within 14 days of receipt for a full refund, exchange, or store credit.
- To be eligible, the item must be unused, in its original condition, and include all original packaging, tags, and accessories.
- Certain products, including perishable goods, personalised or custom items, intimate apparel, and digital downloads, are non-returnable unless faulty. Any product-specific exclusions will be clearly stated on the product page.
2. Return Authorization
- Before sending an item back, please contact our customer support team to request a Return Authorization (RA) number. Returns received without an RA number may experience delays in processing.
- Please provide your order number, product details, and reason for return. Our team will respond with instructions and the return address.
3. Condition of Returned Items
- Items must be in a resalable condition to qualify for a full refund.
- We reserve the right to refuse returns that show signs of wear, damage, or alteration that are not due to our error.
4. Return Shipping Costs
- If the item is being returned due to an error on our part (e.g., wrong item shipped, damaged on arrival), we will cover the cost of return shipping and provide a prepaid returns label or reimbursement.
- For all other returns, you are responsible for return postage costs. We recommend using a trackable method to ensure safe and recorded delivery.
5. Refunds and Processing Times
- Once we receive and inspect your returned item, we will process your refund, exchange, or store credit within 7 working days.
- Refunds will be issued to the original payment method whenever possible. Depending on your payment provider, it may take several additional days for the credit to appear on your statement.
6. Exchanges
- If you request an exchange, we will dispatch the new item once the returned item passes inspection. If the desired exchange item is out of stock, you will be offered an alternative product or a refund.
7. Faulty or Damaged Items
- In the event that your product arrives damaged or is otherwise faulty, please contact us immediately with photographic evidence.
- We will work with you to arrange a return, repair, replacement, or refund as appropriate.
8. Consumer Rights
- This policy does not affect your statutory rights under UK consumer protection laws.
- If you have any concerns about your product’s quality or the service received, please contact our customer support team.
9. Contact and Assistance
- For any questions or concerns about your return, please reach out to our customer service team. We’re here to help ensure a smooth and hassle-free returns process.
By placing an order with us, you agree to the terms outlined in this Return Policy.